Your First Orthodontic Visit

Knowing what to expect after your first orthodontic appointment will help alleviate any anxiety or concerns you may have about treatment. Your orthodontic team will do what they can to help you feel at ease, such as answering all your questions and discussing possible financing options.

What happens at the initial appointment?

  • Introductions: Getting braces for the first time can be daunting, so it’s important that proper introductions are made to help ease anxiety. You will meet with your orthodontic team; they will do everything they can to make sure you’re comfortable.
  • Paperwork and health history: A team member will ask you to fill out paperwork regarding your relevant health history. It also informs your orthodontic team if you’ve had X-rays in the past or any previous oral issues you may have experienced.
  • Exam and X-rays: During a thorough examination of your teeth, an orthodontic team member will use advanced 3D scanning, X-rays, and visual inspection. This helps them understand the unique needs of your teeth to build an effective treatment plan.
  • Treatment plan: Generally, there may be a few orthodontic treatment options available to you. Together with your team, you will decide which plan works best for you. This can even be based on budget, predicted results, and treatment length.
  • Patient questions: Once a treatment plan has been chosen, you will be given the floor to ask any and all questions. Your orthodontic team wants to make sure you have a solid understanding of what to expect in the next coming months, so questions are highly encouraged in order to address concerns and alleviate anxiety.
  • Finances: A team member will review your insurance and discuss the payment options for your treatment. Some orthodontic offices offer flexible financing options or payment plans to help make costs more manageable.
  • Your next appointment: Once your first appointment is completed, a team member will schedule your following appointment to put your treatment plan into action.

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule

Monday:

8:00 am-5:00 pm

Tuesday:

8:00 am-5:00 pm

Wednesday:

8:00 am-5:00 pm

Thursday:

8:00 am-5:00 pm

Friday:

Closed

Saturday:

Closed

Sunday:

Closed

History of Our Practice

Dr. Gary Cook started our practice in 1975. Dr. Cook grew up in Kent City and attended the University of Michigan Dental School. After 4 years of general practice, he sold his practice to Dr. Lee McFall in 1979, and went back to U of M to specialize in Pediatric Dentistry. Dr. Cook later returned to Grand Rapids to practice in Pediatrics.

Dr. McFall graduated from Sparta High School in 1970, Albion College in 1974 and the University of Michigan in 1978. He practiced in Sheridan, Michigan for one year as an associate before buying Dr. Cook’s practice at 9161 Sparta Avenue. In the beginning, he practiced with one chair for himself and one for a hygienist. He had 3 employees: a hygienist, an assistant and a receptionist. In 1981 Dr. McFall bought his first computer system to be used to print and track insurance claims. The practice grew and a second chair for the doctor’s patients was added. In 1985 a second computer system was installed and was still used mainly for printing insurance forms at the reception desk. The practice continued to grow and a 4th chair was added for a second hygienist. By this time there were 10 employees.

In 1995 a networked computer system was installed with a dedicated file server, and with software that could be used in the treatment rooms as well as the front desk. This computer and software system was the beginning of a long-range technology plan to completely change how the practice would deliver dental care. We began using this system at the front desk to send insurance claims electronically. At that time we were one of the first offices in West Michigan using electronic submission of insurance claims for our patients. In January of 1997 a complete remodeling of the office was done and an intraoral camera system was installed to use for patient education and for photos to send to insurance companies for our patients.

In July of 1999 Dr. Andrew Knowlton joined our practice. Dr. Knowlton graduated from Belding High School in 1991, Andrews University in 1995, and University of Michigan Dental School in 1999. In the year 2000 we placed computers in the treatment rooms to more accurately and efficiently record treatment. We were also able to schedule appointments in the treatment rooms. This shortened the amount of time it took for our patients to “check out” after treatment. At this time we had 14 employees.

The practice grew steadily between 2000 & 2004 and in October of 2004, Dr. Knowlton & Dr. McFall became equal partners. The name of the practice changed from C. Lee McFall DDS PC to Knowlton & McFall Dentistry, PLLC. In 2005 we added a 5th treatment room but by that time we actually needed even more space than the rented building had room for. In 2006 we purchased land at 9654 Sparta Ave. and began plans for a new office. The office was completed in late 2008 and is one of the most technologically advanced general practices in West Michigan. Digital records, digital x-rays, and digital photographs are all utilized in the new facility. We believe it is a beautiful and comfortable place for patients to come for their oral health care.

In 2013, Dr. McFall was searching for a dentist to replace him as he was nearing retirement.   Dr. Jordan Masson fit the bill.  Dr. Masson graduated from Lake Orion High School in 2000, Western Michigan University in 2004, and the University of Detroit Mercy School of Dentistry in 2008.  He was first hired as an associate dentist, but in July of 2014, Dr. Masson purchased Dr. McFall’s portion of the practice and officially became equal partners with Dr. Knowlton.  The name of the practice was changed from Knowlton & McFall Dentistry, PLLC to Knowlton & Masson Dentistry, PLLC.

Though our practice has evolved over the years, we remain committed to providing the best, individualized, and comprehensive care that we can for our valued patients.